Shipping Policy
Learn more about dispatch and delivery times, methods and costs.
Delivery Options
All delivery options are not free. Howeever you can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. As we are new we don't have any timeframes.
Once you have placed an order, you can text or emaill for order status to get an estimate of the shipment and delivery of each item. Items will be shipped as soon as a second payment has been made for delivery costs. Before working out delivery costs you must pay a ten percent deposit on all products you buy or loan.
Text Notifications
We send updates by text message, so you can stay updated on your delivery. ust add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.
What To Expect
Once your order leaves we'll send you a text message. This will include your order number and a link to the tracking information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.
Changing Text Message Preferences
You can edit your mobile phone number at any time by signing in to your account and editing the delivery preferences for your order.
Your privacy is important to Costic Studio. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information.
Delivery Date Information
Dispatch estimates give an indication of when the item will be dispatched. The items on your order will be dispatched as soon as they become available.
- For example, items that show 'Dispatched: Within 24 hrs' are estimated to be dispatched.
- Personalising your order means it takes additional time to prepare and will increase the time it takes to be dispatched and delivered.
Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched. You can find your delivery estimate on your Order Confirmation email.
All estimates are based on business days unless otherwise stated.
Changes To Your Order
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible.
If you have yet to receive your dispatch notification email you can update your details online via text or email.
Tracking Your Order
For carrier deliveries you can track the status of your order via link provied in the email confirming delivery date, 24 hour 7 days a week.
For postal deliveries order status tracking is provied, you can track the status of your order via link provied in the email confirming delivery date, 24 hour 7 days a week.
Delivery Information
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.
If your order is being delivered to someone else as a gift, you may want Costic Studio to let them know that it is on its way. During checkout, simply enter the recipient's email address in the Email Address optional field within the ship-to section.
The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. They will also receive delivery updates on their order.
Problems With Your Order
Missed Deliveries
Carrier Delivery. If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card/product outside. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address. If your order has passed the scheduled delivery date in your dispatch notification email, please contact use via text or email. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Deliver. If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery. You can track your order by clicking to tracking link in the conformation email.
Damaged Or Defective Orders
If you have received your order and find that it is damaged, please text or email.
In case of any damage to your delivery, Costic Studio will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement if possible.
If you're having trouble with your new product or believe it is defective, please text or email immediately.
Missing Invoices
Within 3-5 days of your order being delivered, you should receive an official Costic Studio invoice by email. If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice.
Cancellations Returns And Refunds
Cancellations
If your order has not yet been dispatched, you can cancel your order via text on 07939461955 or email on support@costicstudio.art. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return. Please note if you return a product you must pay for delivery.
Returns And Refunds
Returns can be arranged via text on 07939461955 or email on support@costicstudio.art. Returns are subject to Costic Studio's Returns and Refunds Policy. If you change your mind, you can return your product within 14 days of delivery, you must pay for return. This option is in addition to your consumer rights to return defective products.