Returns And Refunds
Thank you for shopping with Costic Studio if you have. We want to make sure you have a rewarding experience while you are exploring, evaluating and purchasing our products online. By placing purchaseing you agree to the terms below, along with Costic Studio's Privacy Policy and Terms and Conditions.
Standard Returns Policy
We believe you will be thrilled with the products you purchase from the Costic Studio Gallery Shop. In the unlikely event a product is not what you expected, you can return or exchange it with a receipt within 14 days of the date you receive the product from Costic Studio. The product must be in its original condition with all of its included parts, accessories, and packaging and we’ll exchange it or offer a refund based on the payment method. In addition, please note:
- Costic Studio products purchased online must be returned in accordance with the returns and refunds policies.
- All returns will be done through wire transfer and loans must be reurned in its original condition with all of its included parts, accessories, and packaging.
- Returned products may require inspection. If approved, a refund or exchange will be issued within 10 business days.
- Costic Studio provides security features to protect your product in case of loss or theft. If these features were activated and cannot be disabled by the person in possession, Costic Studio may refuse the return or exchange.
Consumer Law Rights
There is a one year warranty on all products loan or sold. More information will be created soon.
Pricing and Price Reductions or Corrections
Costic Studio reserves the right to change prices for products at the Costic Studio at any time, and to correct inadvertent pricing errors. Should we reduce the price of any of are products you must within 14 days of receiving the product email at support@costicstudio.art or text 07939461955 and ask for the refund of price difference. This excludes limited-time price reductions and special sales events, such as Black Friday. Pices may fluctuate with international exchange rates and the card issuer may charge foreign conversion charges and fees.
Order Acceptance or Confirmation
Costic Studio may refuse or cancel any order or limit order quantity. Costic Studio may also require additional qualifying information prior to processing any order. Once we receive your online or phone order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation does not signify acceptance of your order or constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Costic Studio Gallery Shop reserves the right to accept or decline your order at any time for any reason. If Costic Studio cancels an order after payment, it will be refunded.
Shipping And Delivery
Please review the Shipping page to learn about how and when you will receive the products you purchased from the COstic Studio Gallery Shop. Since delivery of your order can be impacted by events beyond Costic Studio control once it leaves our facilities, Costic Studio can not be held liable for late deliveries. As Costic Studio takes care of the dispatch of the products you purchase on the Costic Studio Gallery Shop, the risk of loss of, or damage to, products shall pass to you when you, or a person designated by you, acquires physical possession of the products. Title in the products shall pass to you when the products are picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Costic Studio support team to resolve.
Consumer Only
The Costic Studio sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Export
These terms are subject to applicable export control laws. You may not export any product purchased from the Costic Studio Gallery Shop to another country if prohibited by export control laws. If you do plan to export an Costic Studio product to another country, you must obtain any legally required export licences or other government approvals prior to doing so.
Product Availability and Limitations
Given the popularity and supply constraints of some products, Costic Studio may have to limit the number available for purchase and reserves the right to change the number at any time, even after you place an order. In the event we cannot supply a product you ordered, Costic Studio will cancel the order and refund your purchase price.